Polpatzis

terms and conditions

The terms and conditions described below apply to the use of the website https://www.polpatzis.gr and to the purchases of all products from the online store of the company under the name "Simos Polpatzis" based in Florina ( VAT number: 078799860).

Any user who enters and trades or uses the services of the online store (hereinafter referred to as "user" or "customer" depending on whether he is limited to visiting only the store or places an order - purchase of products) is considered to consent and accept unconditionally the terms set out below, without exception. If a user does not agree with these terms, then he must responsibly refrain from visiting, using the website, as well as from any transaction or use of the services of the online store

The online store polpatzis.gr allows its users to visit it without having to reveal their identity unless they wish. The visitors of our website must provide us with their personal data only in case they want to order a product or register on our website.

The protection of your personal data is important to us. This privacy statement explains what kind of personal data we collect from you through our website and how we use this data. polpatzis.gr, in compliance with the legislation on personal data protection, keeps your personal information on a secure central server. In application of Law 2472/1997 "on the protection of the individual from the processing of personal data" as currently in force and in compliance with the EU Regulation. 2016/679, of Directive 2016/680 on the general data protection of the EU (GDPR), the personal data of all customers that come to our knowledge in the context of a transaction, are registered by our company in a data file and may not are further transmitted in Greece or abroad unless the transmission of the data is required by law.
If you are under 16, must get your parents' consent before using the services of this website.

Who we are and how to contact us
This website belongs to the company Simos Polpatzis. based in Florina at 1 Ioannou Arti Street, 53100 which is also the Controller of Personal Data.
Simos Polpatzis is responsible for personal data protection issues in our company.
Τηλέφωνο: 6974735307 e-mail: sales@polpatzis.gr.
You can contact us for any question or other questions regarding the collection and use of Personal Data or this privacy statement and to exercise your rights under the law for the protection of personal data at e-mail: sales@polpatzisi. Gr.

PLEASE ONLY PROCEED WITH YOUR ORDER IF YOU ARE OVER 18 YEARS OF AGE

General Terms
The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary. Since the online store is constantly expanding, updating and improving the products offered, it is natural to renew this policy as well. It is recommended that each user/customer be informed on their own initiative at regular intervals of any changes to the content of this personal data protection policy, which may be modified from time to time, without prior warning Contracts through the online store are drawn up in Greek language.

In order to best serve you, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the polpatzis.gr website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide us during your orders on this website.

The information provided by the customers on polpatzis.gr is used so that the store can communicate directly with the customers in order to provide them with answers to the questions they ask and to carry out their orders.

Information on the products sold
The presentation of the products for sale in this online store is an invitation to users to submit a contract proposal, however such presentation does not in any way constitute a commitment by the company for the availability and adequacy of the displayed products. Therefore, the Company is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the Company and the transactions provided through the online store, however, the Company, in the context of in good faith, is not responsible and is not bound by electronic data entries made due to error/mistake according to common experience and is entitled to correct them whenever it becomes aware of their existence.
The photos of the products are indicative from the agency for the color and not for the size.
Limitation of the Company's liability
The Company does not guarantee the availability of the products displayed in the online store, but informs the interested user/customer, based on the data kept, of the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform him of the non-availability. The online store provides information about the content (eg names, information, photos, illustrations) and properties of the products available through the website, as they actually are. In no case is the Company responsible for any damage (which may consist of loss of profits or data) that the user of the online store or a third party may suffer from a cause related to the operation or non-operation of this online store of the COMPANY, the use of it or with the inability to provide products and information available from it or from any unauthorized interventions by third parties in products and information available through it.
Use of hyperlinks
The links that may be included in this online store lead to pages of the store or in some cases may lead the user to go from it (online store) to websites of third party providers, businesses, etc. These associated websites are not under the control of the Company, therefore it bears no responsibility for the contents of any such website or any link included in an associated website. The Company is not responsible for internet broadcasts or any form of transmission received from any linked website. Without the use of such links being mandatory for the user/customer, the Company may provide such links in its online store, only to facilitate the use of the online store, while in no case does their use indicate that the Company approves or accepts their content.
Privacy
With the sole purpose of serving each user/customer, the Company has created a simple and user-friendly online store, in which specific information is entered by the user/customer when placing an order, related to the processing of his order and is kept by the Company. This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from this online store, the use of this data and the terms and conditions of use of this website. This Privacy Statement refers exclusively to the personal data of the user/customer, which he voluntarily registers when placing his order on this website, in order to achieve direct and meaningful communication of the user/customer with the online store, to provide to the user/customer answers to any questions he asks and ultimately to be served with the execution of his order.
Collection of information.
In order to better serve you, it is important that you provide us with certain information related to the processing of your purchases that is kept by us.
The information collected through the online store is intended to measure traffic on the Company's website, determine user/customer requirements for the products offered and facilitate transactions with the Company, which does not distribute email addresses or other information concerning users/customers. For the users of the online store, it is possible to visit it, without being required to reveal their identity, unless they wish to do so. However, it is necessary to declare their personal data in the event that they wish to order products through the online store.

Use of Information.
This online store collects some types of information about users. In particular, it collects:
• data that the user provides, in order to execute his order,
• details that the user provides when logging in through another platform (e.g. through social media Facebook, Instagram, etc.).

When filling out any order form in the online store, the customer's information is requested such as:
• the first and last name
• the address
• the postal code of the area of residence
• his email address
• the telephone number
• and the method of payment for the order.

In addition, more specific information may be requested, such as shipping and delivery details of an order, invoicing details or details about a requested quote. The Company makes use of the information given during the electronic submission of the form, in order to communicate with the customers on matters related to the delivery of the order, the confirmation and identification of the customer in any necessary case. Also for information on new or alternative products offered by the online store.
Access to Information.
Each order processing requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case. Any supporting document and document that certifies and declares the customer's identity remains strictly confidential and is checked only by the responsible department of the online store. The presentation of the user's/customer's personal data means that he consents to this data being used by the employees of this online store for the reasons stated above. This online store requires its employees and website maintainers to provide its users/customers with the level of security stated in this Privacy Statement. In no other case can this online store www.podilatokinisi.gr share with others the user's/customer's personal information, without their prior consent, unless this is required by legal means and under specific conditions permitted or imposed by law or based on a court order, the collection, use and disclosure of personal data, which have been provided.
Processing information.
This online store allows its users to have access to correct, change, complete or even delete data and information they have entered. If they choose to delete a piece of information, the online store will act to delete that piece of information from its records immediately. For the protection and safety of the user, the online store confirms that the person making the changes is indeed the same person as the user. Changing or correcting the user's personal data can be done through the email registration page. It is made clear that the Company makes every effort to protect the personal data of each user/customer, but the protection of passwords on the online store website depends solely on the user/customer himself.
Cookies.
The online store has the possibility to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's/customer's computer, allowing websites, such as this online store, to function smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers and the files stored on them. Cookies are used to provide information and process orders. Their use is absolutely necessary in order for the website of this online store to function properly and seamlessly.
Secure Transactions
This online store is committed to ensuring the security and integrity of the data it collects about the users of its website, which is why it has adopted procedures that protect the personal data that users register on its website or provide it with any other means. These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. The connection to this online store is secure, because SSL (Secure Socket Layer) technology is used, which is based on a key code to encrypt the data before it is sent through the (SSL) connection. The security check between the data and the Server is based on the unique key code ensuring the integrity of the communication.

All payments made using a card are processed through the Piraeus electronic payment platform and use encryption. Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
Informational emails
At regular intervals Podilatokinisi sends informative emails regarding its current offers and cycling news. In case you do not want these emails from Podilatokinisi.gr, you can send your request via e-mail to sales@podilatokinisi.gr
Terms of Order - Acceptance - Return of Products
The order for products and/or services is submitted by completing and sending the special Order Form available in the "Get it" online store. Before submitting the order (checkout), the Customer receives, through a special link, knowledge of the terms concerning the sale of the products and/or services he wishes to acquire and then chooses to activate the relevant icon (indicator) "I have read and accept the Purchase terms and conditions". With this marking, the Customer expressly and unreservedly declares that before submitting his order he received knowledge of the following information in a clear and comprehensible manner: i. The main characteristics of the products and/or services ordered, as described on the pages of the online store. The Customer must check every relevant feature, before submitting his order, so as not to have any doubt about the features and qualities of the ordered products and/or services. The COMPANY has no responsibility in case the Customer failed to be sufficiently informed about the above. ii. The identity, address, telephone number, fax number and e-mail address of the COMPANY as well as the supplier of the ordered products and/or services. iii. The total price of the products and/or services of the order, including VAT, any other fees and all additional shipping, delivery or postal charges and any other expenses. Where such charges cannot reasonably be calculated in advance, the fact that such additional charges may be required shall be made known to the Customer in the text of the order (order form) and the Customer shall be informed before placing the order. Additional charges or other costs that were not made known to the Customer before submitting the order or in the event that they could not be calculated at the time of the order were not notified to the Customer by telephone before confirming receipt of the order, then these are not borne by the Customer without the prior express his consent. In particular, the listed prices of the products and/or services as set in the online store are the final ones (including the corresponding VAT). The above listed final prices of each product and/or service in the online store do not include shipping costs, which are calculated in the text of the order based on the choice of shipping method. iv. The cost of using the means of remote communication for the conclusion of the contract, when this is calculated based on a charge other than the basic tariffs. v. The means of payment, delivery, execution, but also the deadline within which the COMPANY undertakes to deliver the goods or provide the services. vi. Any delivery restrictions and means of payment. vii. The conditions, exceptions, deadline and procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the COMPANY, in case of withdrawal. viii. In the event that the Customer exercises the right of withdrawal after having used the service, he must pay reasonable costs to the COMPANY. ix. Where no right of withdrawal is provided under the Law, the information that the Customer will not have a right of withdrawal or, as the case may be, the circumstances under which the Customer loses the right of withdrawal. x. The existence of the COMPANY's liability for real defects and lack of contracted properties in accordance with articles 534 et seq. of the Civil Code. xi. Where applicable, the existence and terms of application of after-sales customer support services, after-sales service and commercial guarantees. xii. The duration of the contract, where applicable, or, if the contract is of indefinite duration or of automatic extension, the conditions for the termination of the contract. xiii. Where applicable, the minimum duration of the Customer's obligations under the contract. xiv. Where applicable, the existence and terms of depositing money or other financial guarantees (e.g. advance payment in case of pre-order, etc.) to be paid or provided by the Customer, whenever the COMPANY requests it. xv. Where applicable, any standard functionality of digital content with hardware and software of which COMPANY has knowledge or is reasonably expected to have knowledge. xvi. Where applicable, the possibility of recourse to an out-of-court complaint and redress mechanism to which the COMPANY belongs, as well as the ways of accessing it. xvii. The obligation to pay upon submission of the order. The sending of the order to the COMPANY constitutes a proposal for the purchase of
Acceptance of Privacy Protection terms
The use of the website of this online store by the respective user/customer means unconditional acceptance and consent to this Privacy Statement, as well as to the terms and conditions of use of the website that have been announced through it.

RIGHT OF WITHDRAWAL FROM DISTANCE CONTRACTS BASED ON LAW 2251/1994 (AS AMENDED BY C.Y.A. Z1-891/2013)

The Customer can easily return the products he has purchased from the online store because he simply changed his mind, within fourteen (14) days of receiving them. . In any case, for online orders, the Customer may, before returning the products, contact the COMPANY's Customer Service department, either by phone (tel: 2385025063), or by sending an electronic message (e-mail to the electronic address: sales@podilatokinisi .gr). In particular, the Customer has the above right to return a product purchased from the online store without stating the reasons, under the following terms and conditions: (a) Within a period of fourteen (14) calendar days from the date of conclusion of the service contract (when it comes to services) or from the delivery (when it comes to products) or its receipt (when the Customer has chosen "collection from the store") and in the case of several goods Ordered by the Customer in one order and delivered separately from at the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter "Withdrawal"). (b) This withdrawal is unjustified and the Customer must return the product exactly in the perfect condition in which it was received. In particular, the returned product must not have been used, be in excellent condition, exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have tears or damages/alterations) and with all the contents of the original packaging (forms of instructions for use, features and guarantees, connection cables, installation software, etc.). In addition, in order to accept a return of the product, the original proof of purchase (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are recorded on the proof of purchase. (c) The return of the item is accepted, only if the Customer has previously paid any amount incurred by the COMPANY for sending the product to him and the shipping costs for its return. (d) The declaration of withdrawal is made in writing by completing the relevant form. (e) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal at his expense (f) Following the declaration of withdrawal, the COMPANY is obliged to return to the Customer the price collected. In the case of charging the Customer via credit card, the COMPANY, once it has collected the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take all the prescribed actions. Following this notification, the COMPANY bears no responsibility for the time and method of execution of the offsetting, which is regulated by the contract drawn up between the issuing bank and the Customer. In the event that the Customer had chosen the "pick up from the store" option, the money will be returned to him by the store. (f) The refund of the price due to withdrawal to the Customer will be made no later than within fourteen (14) working days from the time the COMPANY received demonstrable knowledge of his withdrawal. (g) Delivery costs are not refunded only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. (h) The Customer is responsible for indemnifying the COMPANY, if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation even with mutual set-off. In the event that the withdrawal concerns the provision of services, the Customer must pay an amount proportional to what was provided until the withdrawal is declared. If the Customer exercises the right of withdrawal any associated contracts will automatically terminate, at no cost to the Customer. (j) Product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refund amount. 8. Exceptions to the Right of Withdrawal of par. 7 The right of withdrawal from Article 4 § 10 of Law 2251/1994 does not apply: In cases where the price of the products has been paid at the physical store and in addition, the products have been received from the physical store , as the sale is not considered to have been made at a distance. Products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items. Products that have been used, e.g. have been personalized with the registration of the device 9. Claim

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